Shipment of your package
Packages are generally dispatched within 2 days after receipt of payment. They are shipped via the postal service with a tracking number and off without signature. Packages can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this method of delivery, because it induces additional charges.
Regardless of the delivery method chosen, we send you a link to track your package online. Shipping charges include preparation and packing fees as well as postage. Preparation costs are fixed, whereas transport fees vary according to total weight of the package. We recommend you to combine all your items in one order. We can not group two orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special attention is paid to fragile items. The dimensions of the boxes are appropriate and your items are properly protected.
Insectéo currently delivers in the European Union. The details of the delivery price is clearly mentioned in the shopping cart on the website and depends on the delivery option chosen by the customer. The order is delivered to the delivery address chosen by the customer.
Insectéo agrees to make every effort to deliver the ordered products in the shortest possible time. The average times vary depending on the choice of delivery option chosen by the customer. You must carefully check your parcel delivery to immediately issue a claim with the carrier.
The information given by the buyer, when taking control commit this: if error in the wording of the recipient, the seller can not be held responsible for failure in which he could deliver the product. If incentive wrong address creating the impossibility of delivery, Insectéo can not perform a second delivery.