General terms and conditions

1. Presentation 

Under Article 6 of the Belgian Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, it is clear to users of the site identity of the various stakeholders as part of its implementation and its follow:

ENTO Production SPRL Boulevard Edmond Machtens 172 1080 Brussels - Belgium

Creator: ENTO Production

Responsible publication: ENTO Production -

The official publication is an individual or a corporation.

Webmaster: ENTO Production -

Credits: the legal summers have generated and donuts offered by the partner SubDelirium Angoulême Web Agency
Host: OVH - 140 Quai du Sartel - 59100 Roubaix - France

2. Terms of the site and the services offered

These Terms and Conditions apply to all orders placed through the website and all orders received by fax, mail or phone and whatever further clauses that may appear on the documents of the buyer.

The customer acknowledges these General Terms and Conditions and accept the terms. In a case not treated with these Terms and Conditions, it is the distance selling rules of the place where the company headquarters would apply. This contract is governed by Belgian law.

Use of this site constitutes acceptance full of the general conditions described below use. These Terms of Use may be modified at any time, users of the site are invited to consult regularly.

This site is normally accessible at all times to users. Interruption due to technical maintenance, however, may be decided by, which will then endeavor to communicate to users before the date and time of the intervention. the site is updated regularly by ENTO Production. Similarly, the disclaimer may be modified at any time: they are needed, however the user is encouraged to refer to it as often as possible in order to read it.

3. Description of services provided The site aims to provide information on all of the company's activities.
ENTO Production can not be held responsible for omissions, inaccuracies and deficiencies in the update, whether by him or due to third party partners that provide this information.

All information listed on the website are indicative only and are subject to change. Furthermore, the information on the site are not exhaustive. They are given subject to changes being made since they are online.

4. Contractual limitations on the technical data

The site uses JavaScript technology.
The website can not be held responsible for damage related to the use of the site. In addition, the site user agrees to access the site using the latest equipment, not containing virus and with a recent browser up-to-date.

5. Orders agrees to accept orders made online in the terms of these Terms and Conditions and within the limits of available stocks.

If out of stock, we will supply you with the time needed to obtain the desired product or we will offer you a replacement product. is not able to handle the remnants of command, if a product is out no specific replenishment time we offer a refund of the product ordered.

By validating the order, the customer declares to have read and accepted these Terms and Conditions.

Orders will only be considered after receiving the payment. reserves the right to cancel all orders, non-compliant or doubtful, and those from a customer with whom there is any dispute.

6. Prices

Prices shown are in Euros and include all taxes (applicable VAT and any other applicable taxes). Prices shown are net, include the price of products, handling, packaging and storage of goods, and does not include participation in shipping and delivery.

These shipping and delivery vary depending on the number of products ordered and the country of shipment.

The price indicated in the order confirmation is the final price, all taxes including Belgian VAT at 6% for food and 21% for other products.

7. Tender validity

Products are offered subject to the duration of each sale and within the limits of available stocks. can not be held responsible for any out of stock that would result in a delay in the delivery of the order.

Orders are not final until they have been confirmed by the payment of the price by the purchaser.

In case of unavailability of one or more products after the confirmation of the order, undertakes to inform the customer by e-mail as soon as possible. In agreement with the client, may modify the order or proceed to refund of the products not available.

8. Delivery currently delivers to the European Union.

The details of the delivery price is clearly mentioned in the shopping cart on the site and depends on the delivery option chosen by the customer.

The order is delivered to the delivery address chosen by the customer.

Insectéo agrees to make every effort to deliver the ordered products in the shortest possible time.

The average times vary depending on the choice of delivery option chosen by the customer.

The customer must carefully check your parcel delivery to immediately issue a claim with the carrier.

The information given by the buyer, when taking control commit this: if error in the wording of the recipient, the seller can not be held responsible for failure in which he could deliver the product. If incentive wrong address creating the impossibility of delivery, can not perform a second delivery, the price of the order will be refunded to the customer after receipt of package back in Insectéo.

9. Payment

Payment for products purchased from is payable in full on order. The products remain the property until full payment orders.

Payments can be made by credit card via the PayPlug system or by PayPal.

10. Faculty of withdrawal and right back

In application of the Consumer Code, the purchaser has a period of 14 days from delivery to return the product for a refund, without penalty, except for return shipping costs.

Return shipping costs are the customer's responsibility. will reimburse the customer, except for shipping costs to / remaining dependents. Redemption occurs within a maximum of two weeks after receipt of the return.

Returns are performed:

ENTO Production SPRL

Boulevard Edmond Machtens 172 1080 Brussels


11. Retention of title

According to the law of 1 May 1980, the products delivered to the customer are sold subject property. The transfer of ownership is subject to full payment of the price of the products by the customer, the deadline agreed between the parties.

In case of non-payment of the total price of the goods at the agreed date, can claim ownership of the goods at the expense and risk of the customer.

12. Retailers offerings are not intended for professional dealers. reserves the right to deny the advantages of its offers to any customer proving professional retailer, these unilateral cancellations may occur at any time between the date of the order and for 12 months following the date of their with delivery scheduled.

13. Personal data

Creating a customer account with requires the client to disclose a number of personal data concerning him.

The data required to process the order and management of business relationships with customers are secure, kept confidential and not subject to any commercial use by third parties.

In accordance with Law No. 78-17 of 6 January 1978 relating to data, files and freedoms, the consumer has a right to access and correct any personal information about concerning him.

14. Guarantees held the legal guarantee of the latent defects within the meaning of Article 1641 of the Civil Code: "The seller is required to guarantee against hidden defects which render it unfit for use which it was intended, or that decrease this use that the buyer would not have acquired, or would have paid a lower price if he had known. " As a result, customer has up to two months after the delivery date to file his complaint Beyond this period, can no longer guarantee the products and the customer must prove that the product tampering is prior to the receipt of it.

15. Liability

All text and photos submitted have an information value and are under no contractual.

16. Applicable law

The language of this contract is the French language. All clauses of these Conditions of Sale, all transactions and purchases made from the site well as by mail and telephone are governed by the Law and Belgian law. Any dispute will not find any amicable agreement will be the responsibility of the Courts of Brussels.

17. Protection of personal data

Under the law 78-17 of 6 January 1978, you have a right to access and correct personal data. For you have direct access to your online account. You can also contact ENTO Production SPRL Boulevard Edmond Machtens 172 1080 Brussels - Belgium.

18. Disputes

Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. In case of dispute, the customer should first contact the company for an amicable solution.

19. Privacy

Respect of your privacy

Concerned about protecting your privacy, treats all your information with the utmost confidentiality.

When you order, we need your name, home or work address, your e-mail address.

20. Intellectual property and counterfeiting

ENTO Production owns the intellectual property rights or has rights to use all the items available on the site, including text, images, graphics, logos, icons, sounds and software.

Any reproduction, modification, publication, adaptation of all or part of the website, regardless of the means or process, is prohibited without the prior written consent of the owner.
Any unauthorized use of the site or any of its materials will be deemed to constitute an infringement and will be prosecuted.

Protection of your personal data

Access to your personal account is protected by a secret password that you choose when creating your account on the site

Cookies / Witnesses

Cookies are used to facilitate navigation on the site and to streamline procedures for registration or audience measurement. Cookies are text files placed on the hard drive of your computer by a Web page server. Your computer is probably configured to accept cookies. However, you can change the setting to refuse and we suggest you to do if you are concerned about use of cookies.

When you visit our website to search, read, or download information, we collect and store some "visitor information" about you, such as the name of the domain and host from which you access the Internet, the The address of the Internet Protocol (IP) of the computer you are using, the date and time of your visit to our site and the URL from which you were directed to our site. We use this information to analyze and measure the use of our site and to help us make it more useful. We destroy this information after some time. If you do not wish us to collect this kind of information, do not use our site.


The site may include links to other websites or other Internet sources. To the extent that we can not control these sites and external sources, we can not be held responsible for the availability of such external sites or resources, and we can not accept any responsibility for the content, advertising, products, services or other materials on or available from such sites or resources. Moreover, we can not be held responsible for any damage or loss or alleged consequential or in connection with the use or the fact of having trusted the content, goods or services available on these sites or external sources .

No transmission to third parties does not sell and does not lease addresses (emails and physical) and personal information about its customers.


Design and Production:

This online shop was created using PrestaShop software. Visit the blog PrestaShop e-commerce to keep you abreast of the latest news and advice on online sales and management of a site of e-commerce.